Thank you for choosing VALTRANS LIMITED. As we provide moving and transportation services rather than the sale of physical goods, this policy outlines our guidelines regarding service refunds and cancellations.
- Nature of Services
All services provided by VALTRANS LIMITED are classified as one-time moving and transportation services.
We do not sell physical products; therefore, traditional product return policies do not apply.
- Refund Policy
Customers may be eligible for a refund under the following circumstances:
Services cannot be provided due to reasons attributable to VALTRANS LIMITED.
A paid order is successfully cancelled prior to the commencement of the service.
Instances of duplicate payments or erroneous charges.
Refund amounts will be assessed and processed based on the specific details of each individual order.
- Non-Refundable Situations
The following situations typically do not qualify for a refund:
The service has already been completed.
The customer fails to appear at the agreed-upon time or cannot be reached.
Additional costs incurred, or service failure resulting from incorrect information provided by the customer.
Reasonable waiting time charges incurred during the course of the service.
Delays or cancellations caused by force majeure (unforeseen circumstances beyond our control).
- Appointment Cancellation
If you need to cancel an appointment, please contact us as soon as possible:
Advance notice given prior to the start of the service may qualify for a partial or full refund.
Last-minute cancellations—or cancellations made after vehicles and personnel have already been dispatched—may incur a cancellation fee.
- Refund Processing Time
Once eligibility for a refund has been confirmed, the refund will typically be processed within 5–10 business days. The actual time it takes for the funds to appear in your account may vary depending on your payment method and your bank’s processing times.
- Statement of Responsibility
VALTRANS LIMITED will make every reasonable effort to ensure the quality of our services and customer satisfaction. Should you encounter any issues regarding our services, please contact us promptly, and we will do our utmost to assist you in resolving them.
- Contact Us
To request a refund or to inquire about related matters, please contact us via the following channels:
Address: 76 Baring Road, London, England, SE12 0PS
Phone: +44 7484 701915
Email: valtransserve@hotmail.com